Engagement Hubs Put Customers at the Center
CEH technology emerges to connect multiple customer-facing systems.
The Key to Keeping CRM in Sync
Which departments should be aligned, and which technologies can bring them all together?
CRM in the Cloud: Which Model Is Right for You?
When looking at CRM software-as-a-service, companies have a variety of deployment options
Whether B2B or B2C, Buyers Are Still Human
Regardless of who's the marketing target, companies can draw on similarities to improve outreach efforts
The Best CRM Software, Solutions, and Innovators: The 2020 CRM Industry Awards
Our 19th annual awards recognize the vendors that shone the brightest during the past year.
The Best CRM Software and Solutions: The 2020 CRM Industry Leader Awards
Our top five picks in 10 categories point the way forward with the best products and capabilities hitting the market in sales, marketing, and customer service.
Seven Top Innovating CRM Companies for 2020: The CRM Rising Star Awards
These vendors provide the products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best Enterprise CRM Software and Solutions: The 2020 CRM Industry Leader Awards
The Best Sales Force Automation (SFA) Software and Solutions: The 2020 CRM Industry Leader Awards
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2020 CRM Top 100
CRM presents its second annual rundown of the leading companies and hottest trends in customer relationship management
The Top Marketing Trends: Automation and AI Are the 'New Normal'
Marketers will continue to lean on chatbots, voice search, artificial intelligence, and video in the post-COVID world
The Top Sales Trends: COVID-19 Drives Changes to Sales Solution Road Maps
The new normal demands sales solutions with robust collaboration, price monitoring, sales performance, digitization, and automation features
The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
CRM presents its second annual list of the 100 leading vendors in customer relationship management
2020: The 5G Revolution Begins
Wireless carriers finally begin their 5G rollouts, and the business potential is huge, as a world of new opportunities opens not just for consumers but for the companies that want to do business with them.
Customer Data Platforms Emerge as Marketing’s Latest Holy Grail
Companies adopt a new way to collect information in their ongoing quest to gain a single view of the customer
Channels Collide as Physical and Digital Converge
In 2020, customers will demand both in-store and online touchpoints
Tips to Avoid Drowning in Data
Having tons of customer data means nothing unless companies can turn it into actionable intelligence that they can use to influence or alter the bottom line. That translation might not happen immediately, but it has to happen eventually if data projects are to sustain themselves.
The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards
The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
Top Leaders in CRM: The 2019 CRM Influential Leader Awards
Join us in recognizing their achievements