The Keys to CRM and Interdepartmental Alignment

Linking CRM systems with internal collaboration platforms is crucial.

Equipping the Gen Z Employee

What the newest employees want from the CRM systems their bosses insist they use.

The Best CRM Software, Solutions, and Innovators: The 2024 CRM Industry Awards

Our 23rd annual awards recognize the vendors and innovators that shone the brightest in the past year.

The Best CRM Software and Solutions: The 2024 CRM Industry Leader Awards

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

Five Top Innovating CRM Companies for 2024: The CRM Conversation Starters

These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.

The Best Small and Midmarket CRM Suite: The 2024 CRM Industry Leader Awards

The Best Customer Experience Suite: The 2024 CRM Industry Leader Awards

The Best Generative Artificial Intelligence (GenAI): The 2024 CRM Industry Leader Awards

The Best Data Management Solutions: The 2024 CRM Industry Leader Awards

The Best Business Intelligence/Analytics: The 2024 CRM Industry Leader Awards

The Best Marketing Automation: The 2024 CRM Industry Leader Awards

The Best Sales Force Automation: The 2024 CRM Industry Leader Awards

Bloomreach Builds on Discovery and Engagement Successes: The 2024 CRM Conversation Starters

Klaviyo Powers Even Smarter Digital Relationships: The 2024 CRM Conversation Starters

The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100

CRM magazine presents its sixth annual rundown of the leading companies and hottest trends in customer relationship management.

The Top Customer Service Trends and Technologies for 2024: In Customer Service, AI Is Everywhere

Generative, conversational, predictive, and multimodal are among the AI flavors.

The Top Marketing Trends and Technologies for 2024: Marketers Adjust to Dramatic Market Shifts

AI remains a priority and a challenge.

The Top Sales Trends and Technologies for 2024: Tech Advances Let Sales Teams Thrive in a Difficult Economy

AI and omnichannel enable greater efficiency and productivity

CRM Now Shows Companies the Money

CRM integrations with e-commerce and payment gateways gain momentum.

CRM Special Report: Vertical Markets Spotlight

A roundup of the CRM innovation taking place in eight important sectors.