Machine Translation Expands CRM Capabilities
24 Jan 2025
Companies have more ways to communicate with international audiences.
The Keys to CRM and Interdepartmental Alignment
22 Nov 2024
Linking CRM systems with internal collaboration platforms is crucial.
DXPs Show Strong Growth as Companies Seek More Connections
22 Nov 2024
The burgeoning market for digital experience orchestration poses lots of opportunities for personalization.
Push Is Pulling in More People
22 Nov 2024
Today's push notifications can provide way more opportunities.
Advertisers Embrace a Side Hustle
01 Oct 2024
Demand-side and supply-side integrations benefit the entire ad ecosystem.
The Best CRM Software, Solutions, and Innovators: The 2024 CRM Industry Awards
03 Sep 2024
Our 23rd annual awards recognize the vendors and innovators that shone the brightest in the past year.
Five Top Innovating CRM Companies for 2024: The CRM Conversation Starters
03 Sep 2024
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best Enterprise CRM Suite: The 2024 CRM Industry Leader Awards
03 Sep 2024
The Best Contact Center Infrastructure: The 2024 CRM Industry Leader Awards
03 Sep 2024
The Best Customer Experience Suite: The 2024 CRM Industry Leader Awards
03 Sep 2024
The Best Generative Artificial Intelligence (GenAI): The 2024 CRM Industry Leader Awards
03 Sep 2024
Cognigy Sees Fast Growth with AI Innovations: The 2024 CRM Conversation Starters
03 Sep 2024
Klaviyo Powers Even Smarter Digital Relationships: The 2024 CRM Conversation Starters
03 Sep 2024
SoundHound Connects Users to Companies With Customized Conversational Experiences: The 2024 CRM Conversation Starters
03 Sep 2024
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
08 Jul 2024
CRM magazine presents its sixth annual rundown of the leading companies and hottest trends in customer relationship management.
The Top Customer Service Trends and Technologies for 2024: In Customer Service, AI Is Everywhere
08 Jul 2024
Generative, conversational, predictive, and multimodal are among the AI flavors.
The Top Sales Trends and Technologies for 2024: Tech Advances Let Sales Teams Thrive in a Difficult Economy
08 Jul 2024
AI and omnichannel enable greater efficiency and productivity
BYOD Is More Manageable Today
31 May 2024
The barriers to managing employees' personal devices are coming down, helping fuel the bring-your-own-device trend.
CRM Now Shows Companies the Money
01 May 2024
CRM integrations with e-commerce and payment gateways gain momentum.
CRM Special Report: Vertical Markets Spotlight
01 Apr 2024
A roundup of the CRM innovation taking place in eight important sectors.