How to Build the Perfect Bot
New developer tools are steering automation creation.
Tips for Making Your Marketing Plan
Here are the insights you need to set your strategy and the technologies that can deliver them.
Let Your Products Sell Themselves
Product-led growth is replacing traditional sales and marketing .
Marketing’s New Game Changer: Insight Management
Companies can now have a single platform for customer data, survey results, and analytics insights.
Self-Service Buying Goes Mainstream
B2B shoppers don't want or need salespeople, but you can still meet them on their path to purchase.
The Best CRM Software, Solutions, and Innovators: The 2023 CRM Industry Awards
Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.
The Best CRM Software and Solutions: The 2023 CRM Industry Leader Awards
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Five Top Innovating CRM Companies for 2023: The CRM Conversation Starters
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best Enterprise CRM Software and Solutions: The 2023 CRM Industry Leader Awards
The Best CRM for Midsize and Small Businesses: The 2023 CRM Industry Leader Awards
The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards
The Best Customer Data Platforms (CDPs): The 2023 CRM Industry Leader Awards
ChurnZero Makes Customer Success Priority No.1: The 2023 CRM Conversation Starters
Meta Threads Together Some Serious Business Tools: The 2023 CRM Conversation Starters
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
CRM magazine presents its fifth annual rundown of the leading companies and hottest trends in customer relationship management.
The Top Customer Service Trends for 2023: As Remote and Hybrid Work Continues, the Cloud and AI Loom Large
Postpandemic, the pace of technology has accelerated.
The Top Marketing Trends for 2023: AI Captures the Most Mindshare, but Marketers Have More on Their Plates
Chief among them is how to do less with more.
The Top Sales Trends for 2023: Turning Tech Tools Into Teammates
Sales reps, buyers, and technology form a three-way collaboration.
From Sales to RevOps
Companies are moving to a cross-functional approach that focuses on financial outcomes.
Account-Based Marketing Refines Its Focus
Individual buyers will continue to replace larger accounts as marketing targets.