Top Leaders in CRM: The 2019 CRM Influential Leader Awards
Join us in recognizing their achievements
Mindmatrix Brings Critical Add-Ons Into Focus: The CRM Rising Stars Awards 2018
Enhancing its sales and channel enablement platform
The 4 Key Customer Service Omnichannel Considerations
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
Gamification Comes to the Contact Center
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
CRM and Knowledge Management: Balancing Information and Insight
Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous.
Healthcare Gears Up for Coming Mandates
This article was previously published in Speech Technology (Summer 2013). Click here to read the full article.
Sign, Seal, and Deliver with E-Signatures
New technology enables companies to close deals faster and satisfy compliance issues—all while cutting costs.
Case Management Takes a Dynamic Turn
Progressive contact centers can incorporate adaptability, cross-sell and upsell capabilities, social media integration, gamification, and multiple channels.
Oracle Recognizes the Need for Change
Mark Hurd is no stranger to big success. In his five years as president and CEO of HP, he was credited with righting the company's financially struggling ship. Now, starting his third year as president of Oracle, he is steering yet another big ship on a completely new course.
Cracking the Code on Cyber Crimes
Despite efforts to proactively protect customer data, computer intrusions and online fraud are on the rise.
Solve the Master Data Management Equation
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
Marketing to Communities
Why old-school advertising delivers the wrong message
The 2011 CRM Market Leaders
eSurvivor: Commerce Challenge
Fierce battle centers on retail players and favors those who adapt best to new market dynamics
The Shifting e-Commerce Marketplace
Companies seeking suppliers have plenty from which to choose, but the market is turbulent
Mobile Commerce: The New Retail Therapy
Shopping trend empowers consumers and challenges business strategies
Web Analytics: What’s Worth Paying For?
While some solutions are free, marketers sacrifice time and rich analysis
Proactive: Take the Initiative
Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.
How Can I Help You?
Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you?
Virtual agents, deemed the new "concierge" of the Internet, help customers navigate through ever-increasing Web site complexities.