Customer Relationship Management (CRM) data analytics, or customer analytics, is a critical element of CRM. Learn to quickly identify and solve customer-facing business problems by collecting, organizing, and analyzing customer data captured throughout an organization. Explore our latest customer analytics news, analysis, and advice.
GDPR: A Year Later
What's really changed since Europe's major privacy law took effect in May 2018?
Extraprise CRM: Extending Systems Outside the Four Walls
Companies are opening their CRM systems to partners, vendors, suppliers, and customers with new digital twin technology
Best Customer Service and Contact Center Software and Solutions for 2019: The CRM Service Leaders Awards
Our picks for the top customer service and call center solutions. The 16th annual CRM Service Awards recognizes the leading companies in customer service.
Six Top Innovating Customer Service Companies for 2019: The CRM Service Rising Stars Awards
These vendors provide the products, services, and integrations that add up to innovation
Best Customer Service Case Studies for 2019: The CRM Elite Customer Awards
The user companies that demonstrate the power of a good solution
Best Customer Case Management: The 2019 CRM Service Leaders Awards
Best Contact Center Infrastructure: The 2019 CRM Service Leaders Awards
Best Interactive Voice Response (IVR): The 2019 CRM Service Leaders Awards
Best Web Support: The 2019 CRM Service Leaders Awards
Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards
Best Contact Center Search: The 2019 CRM Service Leaders Awards
Best Enterprise Feedback Management (EFM): The 2019 CRM Service Leaders Awards
Best Contact Center Analytics: The 2019 CRM Service Leaders Awards
Best Contact Center Outsourcing: The 2019 CRM Service Leaders Awards
Avaya Re-emerges with Renewed Purpose and Products: The 2019 CRM Service Rising Stars Awards
A new focus on next-gen service puts the vendor on a strong trajectory
RingCentral Dials into the Contact Center: The 2019 CRM Service Rising Stars Awards
Acquisitions and alliances move the collaboration vendor into the call center
SAP Goes All in with Customer Service: The 2019 CRM Service Rising Stars Awards
The CRM provider's service offerings received the lion's share of attention this year
Twilio Flexes Its Customization Muscles: The 2019 CRM Service Rising Stars Awards
With the Flex platform, companies can make the entire contact center experience their own
Vonage Takes Contact Centers to the Cloud: The 2019 CRM Service Rising Stars Awards
The company strengthened its position as a premier cloud contact center provider
Zappix Relieves Contact Center Stress: The 2019 CRM Service Rising Stars Awards
The vendor's solutions aid utilities with service interruptions and healthcare providers with treatment updates