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Customer Data Analytics > Magazine Features

Customer Relationship Management (CRM) data analytics, or customer analytics, is a critical element of CRM. Learn to quickly identify and solve customer-facing business problems by collecting, organizing, and analyzing customer data captured throughout an organization. Explore our latest customer analytics news, analysis, and advice.

The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards

The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market

Top Leaders in CRM: The 2019 CRM Influential Leader Awards

Join us in recognizing their achievements

Six Top Innovating CRM Companies for 2019: The CRM Rising Star Awards

These vendors provide the products, services, and integrations that add up to innovation

The Best CRM Case Studies: The 2019 CRM Elite Customer Awards

The user companies that demonstrate the power of a good solution

The Best Sales Performance Management (SPM) Software and Solutions: The 2019 CRM Market Leader Awards

The Best Business Intelligence Software and Solutions: The 2019 CRM Market Leader Awards

The Best Data Quality Software and Solutions: The 2019 CRM Market Leader Awards

Craig Charlton, CEO of SugarCRM: The 2019 CRM Influential Leader Awards

Taking a venerable vendor to the next level

Harbinder Khera, Founder and CEO of MindMatrix: The 2019 CRM Influential Leader Awards

Promoting sales from a platform perspective

6sense Carves Out a Niche in ABM: The 2019 CRM Rising Star Awards

Continuing to define the account-based marketing space

LiveRamp Adds Links to the Identity Chain: The 2019 CRM Rising Star Awards

Extending its platform to connected TV, B2B, and beyond

Marchex Rolls into the Sales Parade: The 2019 CRM Rising Star Awards

The analytics provider makes a foray into sales

Validity Proves Its Worth in Data Quality: The 2019 CRM Rising Star Awards

Disrupting the CRM industry with four key acquisitions

Yext Is Taking On What’s Next in Online Branding: The 2019 CRM Rising Star Awards

Expanding its cloud-based network of apps and search engines

Jewelry TV Finds Gold with Riversand: A CRM Elite Customer Awards Case Study

Riversand's Product Information Management is a hidden gem for JTV's website

Spalding Scores Big Gains with Salesforce: A CRM Elite Customer Awards Case Study

The sports equipment giant expands its digital business with cloud technology

Hottest Trends and Companies in Customer Service, Marketing, and Sales: The CRM Top 100

CRM presents its inaugural list of the 100 leading vendors in customer relationship management.

The Top Customer Service Trends: Building Better Service Beyond Voice

Artificial intelligence is making it possible to personalize customer care

The Top Marketing Trends: Data Dominates Marketing Innovations

New technologies will continue increasing what companies can do with the data they have