The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
08 Jul 2024
CRM magazine presents its sixth annual rundown of the leading companies and hottest trends in customer relationship management.
The Top Customer Service Trends and Technologies for 2024: In Customer Service, AI Is Everywhere
08 Jul 2024
Generative, conversational, predictive, and multimodal are among the AI flavors.
Contact Centers See a New Focus on Onshoring
31 May 2024
Foreign contact centers, once the darlings of the industry, have lost some of their appeal.
AI-Powered Dashboards Give Employees and Supervisors Real-Time Insight
01 May 2024
The advent of work-from-home contact centers has spawned a tech revolution in operations management.
CRM Special Report: Vertical Markets Spotlight
01 Apr 2024
A roundup of the CRM innovation taking place in eight important sectors.
CRM in Education: Vertical Markets Spotlight
01 Apr 2024
Personalizing outreach across all life stages.
CRM in Gaming: Vertical Markets Spotlight
01 Apr 2024
CRM helps companies score with a demanding gamer audience.
CRM in Media/Entertainment: Vertical Markets Spotlight
01 Apr 2024
Ever-expanding programming options challenge everyone today.
CRM in Telecommunications: Vertical Markets Spotlight
01 Apr 2024
CRM integration challenges loom for telcos in a turbulent industry.
CRM in Professional Services: Vertical Markets Spotlight
01 Apr 2024
Automation needs to replace data ambiguity.
CRM in Utilities: Vertical Markets Spotlight
01 Apr 2024
CRM powers service providers past a host of problems.
CRM in Transportation: Vertical Markets Spotlight
01 Apr 2024
Data drives a widely diverse and highly competitive industry.
CRM in Real Estate/Property Management: Vertical Markets Spotlight
01 Apr 2024
CRM enables firms to navigate turbulent waters.
It’s Time to Add Voicebots to Your Mobile App
01 Mar 2024
Voice AI assistants add essential functionality for customers and agents.
Expect GenAI to Take on Customer-Facing Roles
26 Jan 2024
As large language models expand and generative AI technology advances, experts see a greater role in customer service.
How to Build the Perfect Bot
30 Nov 2023
New developer tools are steering automation creation.
AI Undergoes a Contact Center Expansion
02 Oct 2023
Customer service teams can use full, assisted, or attended automation and should employ all three.
Self-Service Buying Goes Mainstream
02 Oct 2023
B2B shoppers don't want or need salespeople, but you can still meet them on their path to purchase.
The Best CRM Software, Solutions, and Innovators: The 2023 CRM Industry Awards
31 Aug 2023
Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.
The Best CRM Software and Solutions: The 2023 CRM Industry Leader Awards
31 Aug 2023
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.