Tips for Driving Customers to Self-Serve
26 Jun 2025
Make self-service options readily available, easy to use, and valuable.
Voice AI Becomes a Moneymaker
26 Jun 2025
Hospitality outlets can now take advantage of voice ordering to increase revenue and retention.
Social Re-Emerges as a Customer Service Channel
30 May 2025
AI is making social support more of a viable option this time around.
Tips to Ensure Service Reps Can Access the Info They Need
28 Apr 2025
Modern contact center intelligence means agents are better informed and interactions move quickly.
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2025 CRM Top 100
01 Apr 2025
CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.
The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service
01 Apr 2025
Expectations rise for AI in the contact center world.
The Top Sales Trends and Technologies for 2025: Thanks to AI, Sales Roles and Platforms See an Expansion
01 Apr 2025
New technologies, processes, and duties require a training and onboarding overhaul.
Noise Cancellation Advances with AI
28 Feb 2025
Contact center interactions are getting clearer with new technologies.
AI Advances Answering Machine Detection
24 Jan 2025
Outbound contact centers see new efficiencies with AI-powered answering machine detection.
Machine Translation Expands CRM Capabilities
24 Jan 2025
Companies have more ways to communicate with international audiences.
The Keys to CRM and Interdepartmental Alignment
22 Nov 2024
Linking CRM systems with internal collaboration platforms is crucial.
DXPs Show Strong Growth as Companies Seek More Connections
22 Nov 2024
The burgeoning market for digital experience orchestration poses lots of opportunities for personalization.
Push Is Pulling in More People
22 Nov 2024
Today's push notifications can provide way more opportunities.
Voice AI Joins the CRM Conversation
01 Oct 2024
Integrating voice technology, conversational AI, and CRM systems can vastly improve the customer journey.
The Best CRM Software, Solutions, and Innovators: The 2024 CRM Industry Awards
03 Sep 2024
Our 23rd annual awards recognize the vendors and innovators that shone the brightest in the past year.
The Best CRM Software and Solutions: The 2024 CRM Industry Leader Awards
03 Sep 2024
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Five Top Innovating CRM Companies for 2024: The CRM Conversation Starters
03 Sep 2024
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best Enterprise CRM Suite: The 2024 CRM Industry Leader Awards
03 Sep 2024
The Best Contact Center Infrastructure: The 2024 CRM Industry Leader Awards
03 Sep 2024
The Best Contact Center Interaction Analytics: The 2024 CRM Industry Leader Awards
03 Sep 2024