Sales Leaders Push for Measuring What Matters
As sales processes have changed, the metrics need to follow suit.
CRM’s Storied Past
The milestones that brought CRM to where it is now
CRM Has a History of Aspiration, Accomplishment, and Automation
Analysts reflect on an industry that has seen many challenges overcome and others yet to be resolved.
Voice Biometrics Are Not 100 Percent Foolproof, but Steadily Improving
The technology has holes, but is more efficient than traditional password security.
Sales Embraces the Experience Economy
Virtual technologies advance to expand retail opportunities in a contact-free world.
Is Your Company Ready for Shoppable TV?
Here's how to get in on one of the hottest marketing trends going.
Tips for Building Wallet Share to Gain Market Share
Market share and wallet share are complementary metrics to identify customer issues.
A Road Map for Creating a Winning Mobile App
Why companies need a mobile app today and how to create one.
Tips For Making Customer Interaction Data Actionable
Companies must knock down the silos to make the most of the customer information they collect.
The Best CRM Software, Solutions, and Innovators: The 2021 CRM Industry Awards
Our 20th annual awards recognize the vendors that shined the brightest during the past year.
The Best CRM Software and Solutions: The 2021 CRM Industry Leader Awards
Our top five picks in 10 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Six Top Innovating CRM Companies for 2021: The CRM Conversation Starters
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best Sales Force Automation (SFA) Software and Solutions: The 2021 CRM Industry Leader Awards
Five9 Acquisition Turns Zoom into a Full Business Communications Company: The 2021 CRM Conversation Starters
With Zoom's Five9 acquisition, the company looks to build the customer engagement platform of the future.
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
CRM presents its third annual rundown of the leading companies and hottest trends in customer relationship management.
The Top Sales Trends: Digital Technology and Social Issues Drive Dramatic Changes in Sales
Low pricing and high quality become less vital to sales' success or failure
Tips for Battling Bias in AI-Based Personalization
Being aware of human flaws could lessen the chance of them becoming damaging technology flaws
Engagement Hubs Put Customers at the Center
CEH technology emerges to connect multiple customer-facing systems.
The Key to Keeping CRM in Sync
Which departments should be aligned, and which technologies can bring them all together?
Marketers Move to Chart Journeys in Real Time
Speed becomes an essential element of customer journey analytics.