PSEG Improves Contact Center Performance with Omilia

The East Coast utility raises containment on a single platform.

Airport Eases Travel with Parloa AI Agent

Germany's Berlin-Brandenburg increases customer satisfaction by 25 percent.

PolyAI Agents Sweeten Interactions for Hello Sugar

PolyAI's AI agents increase self-service and customer satisfaction for the salon franchiser.

2degrees Improves Efficiency and Insights with CXone Mpower

NiCE's genAI-infused solution becomes a true time saver for the telecom.

TruStone Financial Reduces Call Volume with Eltropy

Credit union's AI assistant "Ruth" independently handles 46 percent of member conversations while cutting wait times to 34 seconds.

TULA Skincare Boosts Conversions by 300 Percent with UserTesting

The skincare brand tested its ShadeFinder tool with consumers before launching

BT Group Aims to Continue Customer Service Success

The British telecom provider is expanding its use of Aimee, a Sprinklr-powered virtual assistant.

Sun State Hauls in Increased Sales Productivity with SugarCRM

Sugar Sell and sales-i help the truck dealership sell smarter and faster.

Specialized Bicycles Rides with eGain

eGain Knowledge Hub increases bike retailer's content maturity score.

Princess Polly Boosts Post-Click Purchases by 66 Percent

Personalized homepage content helps retailer increase sales.

DevriX Boosts Traffic for Arms Directory

Firearms website grows with DevriX's digital marketing expertise.

NICE Provides the Standard with Enlightened Experience

NICE's Enlighten Autopilot improves customer satisfaction, effort, and containment scores.

Twice Daily Drives 225% Growth with Paytronix

Guest engagement program promotes proprietary food service with special offerings and mobile ordering.

Republic Services Hauls in Employee Improvements with NICE

Putting the customer experience first has helped retain agents.

Networking Solutions Increase Concession Sales

The New Jersey Devils and Prudential Center score big with Verizon.

Grammarly Rewrites Databricks’ Customer Experiences

Databricks elevates efficiency and customer trust with writing help

First Financial Sees Financial Gains with Kasisto

AI-powered digital assistant drives 27 percent increase in new CDs

Frontpoint Locks in a Better Customer Experience

Mavenoid helps Frontpoint Security overcome staffing challenges.

Pipeliner Hits the Mark for Ernest F. Mariani

Pipeliner provides the one CRM system Mariani's salespeople actually use.

Golden Nugget Wins with PolyAI

The hotel, casino, and restaurant operator is handling customer calls with PolyAI virtual assistants.