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Customer Data Analytics > Case Studies

Customer Relationship Management (CRM) data analytics, or customer analytics, is a critical element of CRM. Learn to quickly identify and solve customer-facing business problems by collecting, organizing, and analyzing customer data captured throughout an organization. Explore our latest customer analytics news, analysis, and advice.

Tavern in the Square Scores with Paytronix Promo

Gamified promotion leverages New England Patriots fans to drive loyalty program registration and participation

BlueConic Provides More Responsive RFPs

CDP provider speeds processes with Responsive AI.

Wunderkind Pause Ads Boost CTV Sales for Zales

Programmatic pause ads on Xumo Play delivered a 276 percent lift in QR code scans.

Ted’s Trash Takes Command of Sales

Commander AI is helping Ted's actively sell for the first time.

DDI Improves Retention with ChurnZero

Leadership consultancy can now scale with customer growth.

PolyAI Helps Fogo de Chao Greet Callers with Brazilian Flavor

Restaurant chain's Selma voice assistant is powered by PolyAI technology

eHealth Gives Callers the Regal Treatment

Medicare enrollment spikes don't overwhelm the health insurer any longer.

SailPoint Sweeps Away Unneeded Sales Stages

Sweep helps the enterprise access platform provider revamp its sales environment

LGG Industrial Increases Prospects, Efficiency with SugarSell

SugarCRM helped industrial supplies company streamline its sales processes.

eGain Improves Knowledge Management for SOLV Energy

Energy company employees now have access to information when they need it.

Aterian Consolidates Disparate Programs on Genesys Cloud

Genesys brings down technology costs and problems for consumer products company.

PSEG Improves Contact Center Performance with Omilia

The East Coast utility raises containment on a single platform.

Airport Eases Travel with Parloa AI Agent

Germany's Berlin-Brandenburg increases customer satisfaction by 25 percent.

PolyAI Agents Sweeten Interactions for Hello Sugar

PolyAI's AI agents increase self-service and customer satisfaction for the salon franchiser.

2degrees Improves Efficiency and Insights with CXone Mpower

NiCE's genAI-infused solution becomes a true time saver for the telecom.

TruStone Financial Reduces Call Volume with Eltropy

Credit union's AI assistant "Ruth" independently handles 46 percent of member conversations while cutting wait times to 34 seconds.

TULA Skincare Boosts Conversions by 300 Percent with UserTesting

The skincare brand tested its ShadeFinder tool with consumers before launching

BT Group Aims to Continue Customer Service Success

The British telecom provider is expanding its use of Aimee, a Sprinklr-powered virtual assistant.

Sun State Hauls in Increased Sales Productivity with SugarCRM

Sugar Sell and sales-i help the truck dealership sell smarter and faster.

Specialized Bicycles Rides with eGain

eGain Knowledge Hub increases bike retailer's content maturity score.