Hottest Trends and Companies in Customer Service, Marketing, and Sales: The CRM Top 100

We're pleased to unveil our inaugural "CRM Top 100" issue, in which we highlight the leading companies and hottest trends and technologies in customer service, marketing, and sales—the three pillars of CRM.

Based on our research for this issue, it is clear that data today is king. But all of that data needs to be analyzed and acted upon, and that's where the industry’s biggest trend, the influx of artificial intelligence, comes into play. As we detail in these pages, AI is having an impact on all three categories, whether it's virtual agents handling customer queries in the contact center, marketers reaching prospects with more personalized messages, or digital sales assistants freeing human salespeople from some of the manual tasks that take them away from selling.

Read more below about how AI and other technologies and trends are reshaping the ways in which companies and their customers interact in the customer service, marketing, and sales realms, and check out our list of the top 100 solutions providers that are making these changes possible. For a more complete list of all of the CRM companies that we have identified, download the entire 2019 Buyers’ Guide & Directory, complete with expanded categories.

The Top Customer Service Trends: Building Better Service Beyond Voice

The Top Marketing Trends: Data Dominates Marketing Innovations

The Top Sales Trends: AI Gives Sales Teams a Boost

The CRM Top 100 Companies in Customer Service, Marketing, and Sales