Telcentris, a cloud communications provider and creator of VoxOx, today launched Hosted Contact Center, its next-generation hosted solution for inbound and outbound call center management.
Telcentris upgraded from its former contact center solution to a brand new, feature-rich platform to enhance customer experience and provide more competitive pricing. Designed specifically for the cloud, the new platform boasts state-of-the-art functionality such as: inbound automatic call distribution, predictive dialing, call recording and monitoring, and full customer relationship management integration. Other features include unlimited queues, event-based messaging, Web-based administration, CTI/screen pops, live chat, click-to-talk /click-to-queue, reverse matching, a robust scripting/survey engine, and DTMF queue events .
Telcentris offers both hosted contact center and hosted IP-PBX solutions, which work together seamlessly, thereby providing centralized billing, support and a single point of contact for the business' overall phone system needs. Telcentris' Hosted Contact Center solution requires minimal upfront investment and can be deployed in a matter of days by businesses of any size, though it is particularly well-suited for small and midsize companies.
"Customer feedback drives the evolution of our products and services, and we've incorporated the valuable input we've received to advance our contact center solution," said Rob Lewis, vice president of product management at Telcentris. "As our hosted PBX and SIP trunking offerings integrate seamlessly with our hosted contact center, we are able to provide customers a truly unified solution that solves inbound and outbound call center requirements, while simultaneously addressing the organization's overall telephony needs."