• July 3, 2012

Genesys Acquires LM Sistemas, a Brazilian Self-Service Apps and Service Provider

Genesys, a provider of customer experience solutions, today announced the acquisition of LM Sistemas, a Brazilian provider of self-service applications and services. Financial terms of the deal were not released.

LM Sistemas provides a full-service offering for managing and delivering customer self-service. The acquisition brings Genesys powerful self-service applications with an innovative business model combined with a team of more than 160 self-service experts. The acquisition supports the Genesys strategy to deliver unique solutions that combine leading technology with productized best practices.

The LM Sistemas acquisition complements and expands the Genesys presence in Brazil and greater Latin America, which is a key growth market for the company. LM Sistemas additionally expands the portfolio of Genesys voice self-service solutions to include applications and management capabilities. The addition of morte than 160 LM Sistemas employees to Genesys in Brazil more than triples the number of Genesys people serving customers in this growing market.

With a low to no up-front fees or infrastructure investment model, the LM Sistemas full-service approach combines voice application best practices with technology. The company designs, delivers, monitors and optimizes the entire self-service application and related infrastructure for its customers.

Current LM Sistemas customers include SKY Brazil, the largest provider of satellite TV services in South America; NET Serviços, Latin America's largest multiservice cable company, offering pay TV, broadband Internet access, and voice services through a single cable; and Embratel, a major Brazilian telecommunications company.

"Today's announcement marks a significant step in the Genesys growth strategy, bringing unique best practices in house, while aggressively expanding our presence in Brazil and Latin America," said Paul Segre, president and CEO of Genesys, in a statement. "With its unique business model and highly talented team, LM Sistemas has truly changed the game in self-service. Together we are looking to extend the transformative LM experience to a full multichannel and cross-channel approach."

"We are honored to become a part of Genesys and deliver even better products and services for our customers in Brazil, while also taking our innovations to new markets worldwide," said Alexandre Bichir, CEO of LM Sistemas, in the statement. "The Genesys vision around bringing conversations to today's customer experience is a perfect match for the value LM Sistemas brings to self-service. We now have the backing and experience of a global leader to take LM Sistemas to the next level of growth and success."

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