The Top 15 CRM Stories from 2018

From the blockchain to intent-based marketing, we at CRM magazine in 2018 introduced our readers to many new and emerging technologies and industry trends. Below is a rundown of the top 15 stories we published in 2018 based on audience engagement and other metrics. It highlights just how much technology is shaping (or reshaping) customer service, sales, and marketing. 

• --- The Contact Center in 2018: Helping Customers Help Themselves. 
• --- Your Customer Data Is Limitless, and So Is Its Value. 
• --- 6 CRM Trends to Watch in 2018.
• --- 5 Ways Running Marketing Operations Is Like Running a Marathon.
• --- 7 Trends That Are Transforming Sales & Marketing.
• --- The 2018 CRM Service Leaders: The Top Customer Service & Call Center Software and Solutions. 
• --- 3 Ways Amazon Has Raised the Bar on Customer Experience. 
• --- Gartner Finds CRM Was the Largest Software Market in 2017.
• --- Machine Learning Reshapes the Marketing Landscape. 
• --- CRM Looks for Its Link on the Blockchain.
• --- How to Build a World-Class Sales Academy.
• --- Worldwide Customer Service Takes Cultural Sensitivity.
• --- The CRM Market Leaders Awards: The Best CRM Software and Solutions. 
• --- Influential Leaders in CRM: The CRM Market Awards 2018. 
• --- Intent-Based Marketing: The Early Bird’s System.