• January 8, 2019

The Top 15 CRM Stories from 2018

From the blockchain to intent-based marketing, we at CRM magazine in 2018 introduced our readers to many new and emerging technologies and industry trends. Below is a rundown of the top 15 stories we published in 2018 based on audience engagement and other metrics. It highlights just how much technology is shaping (or reshaping) customer service, sales, and marketing. 

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