• September 6, 2005
  • By Colin Beasty, (former) Associate Editor, CRM Magazine

September 6, 2005

NEW PRODUCTS Sage Software has released ACT! by Sage 2006. New features include advanced company and group tree view, options for managing contact, group, and company associations, and expanded accounting link integrations. The product is available for $229.99 per user. Enhanced attachment synchronization will optimize sync time and keep current documents, according to the company. Database synchronization up to 365 days will assist remote employees with data security. Sage also announced ACT! by Sage Premium for Workgroups 2006 for sales teams and corporate workgroups. It includes all ACT! 2006 features and additionally provides workgroup collaboration features, enhanced opportunity tracking, and greater scalability.
Salesnet has launched Salesnet25.com, the official preview Web site dedicated to the company's upcoming 25th Anniversary Edition. The site will reveal new features each week for customers to review, and will culminate in the introduction of the 250-feature 25th Anniversary Edition. The Anniversary Edition is planned for release this winter, and will include 250 improvements designed to broaden the company's footprint in campaign management, lead management, product catalogs, and order management. ASC, a global provider of communications recording solutions for contact centers, financial institutions, and public safety and government organizations, will announce the latest version of its quality monitoring system, INSPIRATIONpro 7.0, at the Call Centre Expo in England on Sept. 28-29. New innovations include smart technology to allow searching of recorded calls for business key words, and integration with ASC's SCREENscan so certain activity on an agent's desktop can initiate recording. IN THE NEWS A New York U.S. District Court judge granted Siebel Systems motion to dismiss allegations of a Regulation Fair Disclosure (FD) violation brought by the SEC in 2004. In the lawsuit the SEC alleged that Siebel executives who attended a meeting with financial analysts on April 30, 2003, and reiterated prior statements about the company's expected performance violated regulations that prohibit public companies from disclosing "material, non-public information" on a selective basis. "Regulation FD was never intended to be utilized in the matter attempted by the SEC under these circumstances," the judge wrote. "Applying Regulation FD in an overly aggressive manner cannot encourage full and complete public disclosure of facts reasonably deemed important to investment decision-making." Destinator Technologies, a provider of personalized navigation software and live navigation-based mobile services, has established its U.S. headquarters in Scottsdale, AZ. The move marks the latest attempt by the company to expand its global presence, which now includes Asia-Pacific, Europe, Israel, and North America. ON THE MOVE Adrian McNay has joined Touchstone, a U.K. IT services group, as general manager of its midmarket business applications division. McNay's main task will be to accelerate the growth and market share for its products and services. CUSTOMER WINS Care New England has selected BMC Software for its identity service needs. Care New England will deploy BMC Identity Management across five healthcare providers in the northeastern United States. The new identity management tools will allow doctors to access information quicker, and new doctors to be provisioned faster, according to the company. Related articles: Sage Taps Experience to Lead Its Midmarket Segment Resellers Can Build Their Brands
CRM Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues