• October 25, 2005
  • By Colin Beasty, (former) Associate Editor, CRM Magazine

October 25, 2005

IN THE NEWS A group of U.S. and Canadian telemarketing firms will pay $415,000 in consumer redress to settle charges that they were selling nonexistent credit cards to U.S. consumers, according to the Associated Press. Consumers with poor credit ratings were targeted by telephone and were told they would receive a credit card that had a $2,500 limit, which was never delivered. Instead, consumers received a credit repair book with coupons and a list of banks that issue credit cards. Siebel Systems and
Oracle have received a request for additional information from the U.S. Department of Justice in connection with Oracle's proposed $5.85 billion purchase of Siebel. The request extends the initial 30-day waiting period under the Hart-Scott-Rodino Antitrust Improvements Act, which expired on Monday, the companies said. RightNow Technologies has announced financial results for Q3 2005. Consolidated revenue was $23.2 million, a 41 percent increase from the third quarter of 2004. Net income was $2.3 million, or $0.07 per diluted share. For the nine-month period ending September 30, 2005, reported revenue totaled $62.6 million, or $0.14 per share. "RightNow's record revenue in the third quarter was driven by the strength and scalability of our product suite, which is gaining momentum across a diverse universe of industries and companies," Greg Gianforte, founder and CEO or RightNow, said in a written statement. ATG announced its 2005 third-quarter results for the period ending September 30, 2005. Total revenue was $22.7 million, a 30 percent increase from the $17.5 million in the third quarter of last year. Net income was $1.5 million, or $0.01 per diluted share. "Our financial performance was built on a solid mix of commerce and service solutions," Julie Bradley, ATG senior vice president and CFO, said in a written statement. Indus International, a provider of service delivery management, announced its 2006 second-quarter financial results for the period ending September 30, 2005. Total revenue for the quarter was $32.9 million, compared to $32.6 million in the same quarter of last year. Software license revenue totaled $6.2 million during the quarter. Net income for the quarter was $1.6 million, or $0.03 per diluted share. "Our performance this quarter demonstrates the far-reaching potential for the Service Suite application," Greg Dukat, Indus president and CEO, said in a written statement. NEW PRODUCTS Parature has launched the Parature 6 Customer Support and Help Desk Solution. The latest version of Parature's flagship product was built entirely on the Microsoft .NET framework. Parature 6 includes more than 200 enhanced features, including reporting and analytics, increased integration with other applications, and a new security structure. OneSource Information Services has released Government Spectrum, a database of business information that provides sales reps with insight for marketing to government agencies. The new solution includes comprehensive profiles of nearly 300,000 agency and departmental contacts in the U.S. government, including 12,000 executive biographies, agency organizational structures, and contact information. ON THE MOVE Omniture has appointed Gail Ennis to the new position of vice president of marketing. Ennis replaces John Mellor, Omniture's former vice president of marketing, who is now taking over as vice president of business development. Related articles: Oracle Will Buy Siebel RightNow and KANA Court Customers
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