• November 29, 2005
  • By Colin Beasty, (former) Associate Editor, CRM Magazine

November 29, 2005

NEW PRODUCTS LivePerson announced the availability of Timpani 7.5, its hosted enterprise CRM solution. The new marketing updates include new features within LivePerson's multichannel communication solution, including the ability to redefine rules engine, new reporting capabilities, and enhanced CRM utilities. New features include a SmartBar, to identify Web-site visitors and audience segments likely to respond to personalized offers and automatically introduces relevant content. A redefined rules engine simplifies the process of creating custom business rules that trigger relevant actions. "All visitors are not created equal," says Kevin Kohn, executive vice president of marketing. "We're trying to turn browsers into buyers. If we can impact the research, we can help in-store conversions. We've created an environment that allows you to manage your business rules. We wanted to create a mechanism that would be easier for a marketing person to manage."
Coradiant has made available TrueSight TS-520 Real-User Monitor. TrueSight TS-520 offers drill-down incident management and service-level reporting capabilities of Coradiant's real-time monitoring platform in a drop-in system that is aimed at midtier financial services, e-commerce, self-service portal, publishing, midsize enterprise and Internet applications. IN THE NEWS Larry Ellison has tentatively agreed to settle a four-year-old insider trading lawsuit, according to the lawyers suing him. The settlement, which must first be approved by Oracle's board of directors, would end a derivative lawsuit brought against Ellison in March 2001, when he was charged with insider trading by selling nearly $900 million Oracle stock in January 2001. The sale was just weeks before the company announced that it would not meet earning expectations for its third fiscal quarter of 2001. Ellison will make charity donations as part of the settlement. "Mr. Ellison, as part of this settlement, will fund $100 million from his assets in charitable contributions over a five-year period in the name of Oracle," says Joseph Tabacco, one of the suing lawyers, in a release. Click Commerce has acquired Requisite Technology. The acquisition enhances Click Commerce catalog offering by adding a widely implemented master data-management capability that enables collaborative commerce and RFID programs. In addition, the acquisition adds patented technology and increases Click Commerce's presence in Europe with additional sales and support staff in key markets. Business Objects and Red Hat have signed a new global alliance agreement. As part of the agreement, each company will join the other's technology partner program and the two companies will embark on several comarketing and coselling programs to help customers derive the benefit from the use of business intelligence on the Red Hat Enterprise Linux platform. Sage Software has partnered with Dale Carnegie Training to promote Dale Carnegie sales coaching sessions and ACT! by Sage contact and customer management solution during nationwide Dale Carnegie training programs and ACT! Webinars. The partnership will link more than 160 Dale Carnegie Training centers and over 2700 trainers and consultants with regional ACT! certified consultants to identify sales training synergies and offer advanced ACT! product training. ON THE MOVE Knova has named Richard Stouffer vice president of worldwide services and support. He will be responsible for key customer facing functions, including account management, customer support, customer and partner education services, and professional services. Related articles: Knova Knows Knowledge Sage's New Global Strategy
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