New Product Spotlight: November 26, 2003

ACCPAC International, a subsidiary of Computer Associates International, has released a major upgrade to the company's CRM application for small and midsize businesses. ACCPAC CRM version 5.6 includes improved integration with other business management applications like Microsoft Outlook, enhancements for faster deployment, and additions to aid ease of use. SPSS introduced Predictive Text Analytics, its text-mining solution that can be customized for analytical CRM. The tool integrates data mining with text mining technologies to enable organizations to analyze both customer text and structured data across all interaction channels, including call center, retail, and the Web. E.piphany and Concerto have teamed up to help telesales organizations increase success rates and improve contact center productivity while maintaining compliance with federal regulations. Now, customers that integrate the E.piphany TeleSales software solution with Concerto Software's Unison or EnsemblePro solutions will be able to execute a high-volume of outbound calls, simultaneously ensuring compliance with the latest regulatory requirements. Quadstone, a provider of customer analysis software, has introduced its Wireless Number Portability offering to help providers predict which customers are most likely to churn as a result of the new U.S. wireless local number portability regulation, and put in place offers to help retain them. AptSoft has released its Director product, which it says can significantly reduce the time and costs associated with application integrations. The tool integrates applications on the business process level, rather than relying on hardwired code or middleware alone. Director uses Web-services standards to create a service-oriented, event-driven architecture in which users can define integration with point-and-click ease, using reusable components, according to the company. MarketSoft has released its DemandMore-Revenue Suite, a set of products aimed at accelerating revenue growth by automating, managing, and measuring the processes of revenue creation. By treating revenue as an enterprisewide process, organizations can seize new revenue opportunities from diverse sources, including marketing responses, inbound inquiries, qualified referrals, suspect lists, Web hits, and triggered events, and effectively manage them across functions, business lines, and channels to achieve extraordinary results.