• January 30, 2002

Interactive Intelligence's 4Q loss widens

Interactive Intelligence Inc., a global developer of interaction management software, reported a $1.4 million loss on revenues of $12.8 million for its fourth quarter ended Dec. 31. These sales results signify a 7 percent increase compared with third quarter revenue and a 3 percent increase compared to revenues in the same quarter a year ago. However, the loss widened when compared with a loss of $3.2 million for the third quarter and $229,000 for the fourth quarter of 2000. Total revenues for 2001 were $50.1 million, an increase of 30 percent over revenues of $38.6 million in 2000. The loss for 2001 was $9.0 million vs. $4.6 million in 2000. "Although 2001 was a tough year for the entire technology industry, we are proud of our results and feel that we came out of the year in a better position than when we entered it. Overall, we have a stronger distribution channel, more cash, and a greater market opportunity than at the end of 2000. In addition, we invested heavily in R&D in 2001 and as a result have released exciting new products that we hope to leverage in 2002 and beyond in order to grow our business," said Dr. Donald Brown, president and chief executive officer for Interactive Intelligence. Interactive Intelligence continued to attract new customers in the fourth quarter signing companies such as Union Planters Bank, Clarian Health Partners, Prudential Assurance (Asia), Scientific Atlanta, Carlson WagonLit, Motorola and Bank of China. Revenue from existing customers was strong as well, with follow-on business from Blue Cross Blue Shield, The Berry Company, Shinsei Bank and Pacific Access (Australia). Interactive Intelligence also achieved certification from both Cisco and Siebel in the three-month period strengthening its presence in the Internet protocol and customer relationship management markets.
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