• May 15, 2012

Altitude Software Adds Cloud Contact Center Solutions in Scandinavia

Altitude Software, a provider of contact center technology, has started to deliver cloud contact center solutions in Scandinavia, following the acquisition of a majority of Sweden-based software-as-a-service provider ASP Nordic from private investors.

The new venture advances the delivery of next-generation cloud solutions, under the Altitude Cloud brand, initially with a focus on Scandinavia. Since 2008, ASP Nordic has been an Altitude Software partner, running operations in the cloud for thousands of users in leading contact centers in Scandinavia. The transaction financial details were not disclosed.

"Altitude Software's investment in Sweden underlines the strategic importance of the Northern Europe market as an early adopter of cloud software solutions to manage customer service operations. Increasingly, companies prefer to focus on their core business and use advanced technology solutions delivered by reliable specialized providers", stated Gastão Taveira, Altitude Software's CEO, in a statement. "The new venture combines the cloud provider experience of the Swedish team with the global product skills of the Altitude Software team to present a powerful contact center in the cloud offering in the market."

"In the last few years, as cloud computing has fast become a top priority for decision makers and investors on the Nordic region, we have developed and refined SaaS offerings, providing contact centers with very competitive solutions," said Henrik Sjostrand, general manager for Altitude Cloud in Sweden, in the statement. "The Altitude Software investment enables us to take the next step and provide leading-edge contact center business solutions requiring minimum investment, no specific IT knowledge or competencies, while providing user-friendly self-service and management tools."

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