Virtual Hold Technology Invests in Callpromise
Virtual Hold Technology (VHT) is extending its callback solutions into the cloud for small to midsized business contact centers through an investment in Callpromise.
The new agreement with Callpromise allows contact centers to deploy a fully SaaS-based virtual queuing solution. Kevin Sjodin, former CEO of VHT, will manage the Callpromise relationship and offering.
Organizations using the new VHT Callback Cloud for Business, powered by Callpromise, simply route calls through the cloud engine where calls are queued. The assigned times and agent resources are based on custom rules and managed through the callback/agent interaction.
"Callpromise was born in the cloud, so it makes sense that we would partner with the leading callback brand to grow our market share and provide a best-in-class SaaS offering for VHT customers around the world,"said Mike Oristian, vice president of business development at Callpromise, in a statement.
The partnership with Callpromise is just one way that organizations can access cloud-based callback solutions from VHT. Existing agreements with Verizon Enterprise Solutions and XO Communications allow enterprise contact centers to access VHT callback solutions through cloud service platforms offered by both companies. Now, contact centers can access VHT Callback Cloud for Business through VHT and Callpromise, providing another option that supports additional platforms.
"Our contact center customers are looking for a broad array of products and delivery options. We believe that callback should be a standard offering for every customer, on every channel, and for every company large and small," said Mark Williams, president of VHT, in a statement. "Our goal is to make it as easy as possible for organizations to implement callback across all channels, on a broad spectrum of platforms, and using any format they desire."
CallPromise Receives Patent for Callback and Virtual Queueing
The U.S. Patent and Trademark Office has issued Patent No. 61/564,588 to CallPromise.