Upland Acquires Rant & Rave
Upland Software, a provider of cloud-based work management software, has acquired Rant & Rave, a provider of cloud-based customer engagement solutions, for $58.5 million.
Rant & Rave's voice of the customer (VoC) and voice of the employee (VoE) applications enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels, including Short Message Service (SMS), mobile, email, web, and social media.
Rant & Rave's VoC and VoE solutions will be new offerings on the Upland Mobile Messaging (UMM) platform, which supports SMS, Multimedia Messaging Service (MMS), Rich Communication Services (RCS), mobile wallet, and text-to-call.
"Rant & Rave broadens our product portfolio, adds an established sales channel for Upland messaging solutions in Europe and enables Upland to drive sales of Rant & Rave solutions in the United States," said Jack McDonald, chairman and CEO of Upland Software, in a statement.
"We are thrilled to welcome Rant & Rave, its innovative technology, and loyal customers to Upland," said Jed Alpert, senior vice president of digital engagement solutions at Upland Software, in a statement. "Combined with the Upland Mobile Messaging platform, we look forward to expanding Rant & Rave into the United States and delivering additional value to their existing customers."
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