Tendfor Launches Version 3.20

Tendfor, part of AnywhereNow, has launched version 3.20 to help organizations run customer conversations in Microsoft Teams.

Tendfor 3.20 includes the following capabilities:

• Closer alignment to Microsoft 365 .
• Automatic role and skill assignment.
• Built-in monitoring into system behavior..
• AI-driven evaluation, including sentiment analysis and transcription.
• Governance
• A new user experience that completely replaces the legacy Microsoft Teams App. Smart shortcuts.
• Third-party calling to involve second-line experts.
• An enhanced Outlook calendar view, enriched with comments alongside personal Teams notes and presence status.
• Enhanced compliance through on-demand call recording and caller consent.

"Tendfor is a strong fit for organizations looking to maximize the value of their Microsoft Teams investment across contact center and reception services," said Radek Zalewski, product manager at Tendfor, in a statement. "With Tendfor 3.20, customers benefit from more advanced interaction handling, powered by AI-driven evaluation and oversight that integrates seamlessly into the Microsoft 365 environment they already rely on."