Tendfor Launches Version 3.20
Tendfor, part of AnywhereNow, has launched version 3.20 to help organizations run customer conversations in Microsoft Teams.
Tendfor 3.20 includes the following capabilities:
- Closer alignment to Microsoft 365 .
- Automatic role and skill assignment.
- Built-in monitoring into system behavior..
- AI-driven evaluation, including sentiment analysis and transcription.
- Governance
- A new user experience that completely replaces the legacy Microsoft Teams App. Smart shortcuts.
- Third-party calling to involve second-line experts.
- An enhanced Outlook calendar view, enriched with comments alongside personal Teams notes and presence status.
- Enhanced compliance through on-demand call recording and caller consent.
"Tendfor is a strong fit for organizations looking to maximize the value of their Microsoft Teams investment across contact center and reception services," said Radek Zalewski, product manager at Tendfor, in a statement. "With Tendfor 3.20, customers benefit from more advanced interaction handling, powered by AI-driven evaluation and oversight that integrates seamlessly into the Microsoft 365 environment they already rely on."