SocialCentiv Launches Suggested Replies for Twitter
SocialCentiv has introduced the Suggested Replies feature that will assist businesses that use its Twitter marketing tool to respond to potential customers. Suggested Replies will offer users suggestions in various categories of how to begin their responses to individuals they connect with on the social network.
The company's development and UX teams created five categories from which users can select starting replies that will best grab the attention of potential customers. Each category offers approximately 30 suggested responses for each.
"These suggested replies help you to garner better replies within the SocialCentiv software, but these responses will still require some work on your behalf, including adding the Twitter user's name to personalize each tweet, and including information about the offer. Because of this, you'll notice that each suggested response is kept short and sweet, but focuses on starting the conversation," said social media marketing expert Sarah Beacom.
Those who log in to their SocialCentiv software account will temporarily see a pop up providing information about the new feature for further explanation. There is also an option to hide the suggestions if one would prefer to not use the added support.