SMG Partners with Voxpopme
Service Management Group (SMG), a customer, patient, and employee experience management provider, has partnered with Voxpopme to help companies capture and analyze video feedback.
"With more touchpoints in the customer journey than ever before, brands are looking for opportunities to elevate the voice of the customer and uncover richer insights," said SMG's vice president and general manager of customer experience solutions, Charlie Moore, in a statement. "Our partnership with Voxpopme gives our clients access to a robust video capture and analytics solution and the ability to pair real-time video feedback with holistic experience management data."
"It's now more important than ever for brands to understand their customers, and video is the ultimate channel for capturing authentic, influential feedback," said Voxpopme's CEO and founder, Dave Carruthers, in a statement. "With SMG's strength in customer experience management and market intelligence, our video platform is the perfect complement for brands interested in establishing an emotional connection with customers, bringing their voice to life and gaining a better understanding of their needs."
SMG Adds Data Integrations
SMG's new data integrations help companies manage third-party delivery ratings and reviews.
Qualtrics Deepens Voxpopme Integration
Enhancements integrate Voxpopme's video visualization widget directly into Qualtrics dashboards.
SMG Introduces Business Intelligence Software
SMG's business intelligence software helps companies surface insight from both purchasers and non-purchasers.
SMG Expands Partnership with FullStory
SMG has entered into an experience management partnership with digital analytics provider FullStory.
SMG Partners with Olo
SMG's partnership with food ordering platform Olo provides restaurants with a new way to collect and analyze customer feedback.
Alida Partners with Voxpopme
Alida's partnership with Voxpopme enables companies to incorporate video into the customer feedback efforts.
Alchemer Partners with Voxpopme
Voxpopme and Alchemer are partnering to bring video to customer feedback.
SMG Partners with SafetyCulture
SMG and SafetyCulture are working together to help clients manage safety and customer experience issues at their locations.