Revation Systems Updates LinkLive
Revation Systems, a provider of cloud-based engagement and contact center solutions, has enhanced its LinkLive system with support for new multimedia channels, new integrations, and real time statistics and reporting.
"We are committed to improving the way that businesses connect with customers through secure and compliant multimedia contact center and enterprise-wide digital communication channels," said Perry Price, CEO of Revation Systems, in a statement. "The latest developments to our flagship solution will provide a truly frictionless digital experience for agents, creating customer satisfaction and competitive advantage in today's challenging market."
LinkLive now enables users to activate employee and customer engagement experiences with data from integrated CRM and other systems.
LinkLive now also features integrated voice, messaging, video conferencing, secure mail, file share, appointment scheduling, and a digital office in one pane of glass. Agents can switch between modes, share files, co-browse, and schedule follow-ups without switching applications. LinkLive chatbots are available as well.
And finally, the new LinkLive Reporting for contact center agents and supervisors measures contact center statistics, monitors agent performance, and plans scheduling for peak call times. With LinkLive Reporting, agents can monitor individual statistics in real time while administrators can export multiple reports.
Revation Adds to LinkLive
Revation's LiveLink enhancements include a digital office solution, mobile application, and electronic medical record integrations.