NiCE Launches Next-Generation NiCE Cognigy

NiCE has launched the next generation of NiCE Cognigy, enabling companies to build and deploy artificial intelligence agents at scale faster with AI Assist, reusable skills, and full visibility into every decision. Teams can create skills once, reuse them across every AI agent, and improve them over time.

"Great AI agents come from teams that can spend their time on what the agent does for customers," said Philipp Heltewig, chief AI officer of NiCE," in a statement. "AI Assist guides setup, testing, and improvement. Skills built once work across every agent. Tracing shows every decision. We designed the next generation of NiCE Cognigy around that, so enterprises can scale AI agents with the visibility and control production demands."

Key innovations in this latest version of Cognigy include the following:

• Agentic Experience Studio: A redesigned, AI-assisted experience where teams go from idea to a working AI agent faster. Default speech-to-text, text-to-speech, and large language models and ready-made resources come out of the box. Additionally this release of NiCE Cognigy includes native availability of a host of premium STT, TTS, and LLM models from Deepgram, ElevenLabs, and Anthropic.
• Next-Generation AI Agents: AI Agents built from skills, tools, and personas that teams create once and reuse across agents. They coordinate specialized sub-agents for complex work and connect with external agents, including customers' personal AI agents, through open standards.
• AI Assist: An AI companion across the agent lifecycle, from guided setup and best practices to building, testing, and improving AI agents over time.
• Tracing: Full visibility into every step AI agents take, from the data and tools they use to the decisions they make.
• Voice-to-voice support: Native speech-to-speech models process audio end to end.

With the update, model choice also becomes simpler. Default AI models are included, and teams can add premium third-party models or keep working with their own model contracts.

NiCE Cognigy combines autonomous AI agents with structured flows, safeguards, and governance; each organization decides where AI agents act on their own and where defined processes apply.