NetSupport Releases ServiceDesk Version 5
Enterprise software specialist NetSupport has released NetSupport ServiceDesk version 5, the latest update to its fully customizable browser-based helpdesk solution.
Using SQL server technology and instantly accessible through a Web browser by any user from their desktops or mobile devices, NetSupport ServiceDesk combines incident, problem, and change management modules with automated workflows, powerful status reporting, and a customer self-service portal to streamline helpdesk processes.
Highlights in version 5 include a fully refreshed interface (suited to both desktop and mobile platforms); extended customization capabilities, including personalized Home and Exit pages for each operator; added Service Level Agreement support to give clear visibility to any potential impact on delivery timescales; extended reporting with a new custom report designer, and the introduction of pre-populated service request templates.
"NetSupport ServiceDesk has great appeal to our customers as a low-cost, easily implemented answer to their helpdesk challenges, either stand-alone or in conjunction with our complementary network management solutions, NetSupport Manager (PC remote control) and NetSupport DNA (IT asset management)," said NetSupport's technical director, Andy Gibbons, in a statement. "NetSupport ServiceDesk is ideal for small or medium sized companies or educational sites, yet is fully scalable for larger enterprises. Ease of use (for helpdesk staff and end users) combined with the ability to effectively track and manage service desk performance and productivity, is essential and, with the UI changes, optimized workflows, and extended reporting capabilities, Version 5 builds on these key areas."