• June 7, 2018

Mutare Partners with Parlance

Mutare, a provider of voicemail replacement solutions, is partnering with Parlance, a provider of adaptive speech call routing solutions. The partnership begins with the two companies bringing each other's solutions to their customer bases.

"Parlance solves one of the key problems of the voice channel, while we solve another," said Rich Quattrocchi, Mutare's vice-president of digital transformation, in a statement. "Together, we enable digital transformation of voice messaging, streamlining the workflow and delivering an exceptional customer experience that's second to none."

Right from the start, Parlance call automation lets callers make requests in their own voices. If the caller needs to leave a message, Mutare solutions convert voice messages to text or email messages while adding context, such as caller ID, caller name, email address, company name, title, and other key information from CRM or contact databases.

"In the digital age, voice is still a big part of getting business done," said Joseph Maxwell, CEO of Parlance, in a statement. "The combined Parlance-Mutare solution modernizes the voice channel experience by taking the work out of connecting callers to the right person and enabling an immediate response if the person isn't available."

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