• October 15, 2015

Jive Releases Updated Jive-x Social Community Solution

Jive Software today released the latest version of its Jive-x external community solution, which identifies, mobilizes, and tracks advocates and experts.

"Today's customers connect and communicate with brands on their preferred digital, mobile and social channels," said Ofer Ben-David, executive vice president of engineering at Jive Software, in a statement. "Jive-x is the customer engagement hub that activates these cohesive and immersive experiences, whether the customer engages on a desktop or mobile device, at any time and from anywhere."

The all-new engagement experience for Jive-x delivers both a customizable onboarding experience and an immersive advocate environment. Organizations can deepen engagement by incentivizing users through advocacy, a capability powered by feedback mechanics that helps identify and activate passionate customers and experts within a community and beyond.

Jive-x technology seamlessly integrates user profiles, notifications, and landing pages and adds a host of new tiles. Administrators can also create dedicated places based on purposeful place templates where they can foster advocacy through exclusive campaigns and curate on-going conversations in their communities.

The all-new dashboard service delivers relevant metrics related to user engagement in a single view, providing community managers with valuable insights on the effectiveness and growth of the community.

This latest release also reduces thresholds to engage and streamlines existing processes. The introduction of support for right-to-left languages extends the potential global reach of communities. Native content syndication allows community managers to directly curate and leverage community content in a host of external systems and applications, such as blogs on corporate Web sites and documents with reviews through e-commerce sites.

]Email communications now have a modern look with images, content snippets, and the advanced recommender tool from Jive, which automatically populates unread items from news feeds.

The latest release of Jive-x leverages existing investments in services like spam prevention and simplified mobile apps. Improvements to the mobile platform include improved search, internationalization, and native discussion capabilities for iOS users.

The latest release of Jive-x also includes a mixed-mode authentication that leverages internal authentication systems for external communities.

"Engagement is key for the success of any community," said Marissa Dimino, community manager at Blackboard, in a statement. "From experience, we know our organizations can deepen engagement by incentivizing customers through advocacy programs. When advocates promote our brand by sharing across all channels, it not only increases authenticity, but also helps increase awareness, social-selling, and confidence in our products. We're excited to bring this customer journey to life with Jive's latest updates."

CRM Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues