• July 23, 2015

Intradiem Releases Intraday Automation Mobile App

Intradiem, a provider of intraday automation solutions to contact centers, back-office and retail frontline workforces, has released a mobile application, extending the value and capabilities of its Intraday Automation solution for both workforce managers and agents.

"The mobile app extends the value of our Intraday Automation solutions in new and exciting ways for agents and managers," said John Wolf, chief technology officer at Intradiem, in a statement. "Agent empowerment and engagement are top-of-mind initiatives for businesses looking to take service delivery to the next level. Combined with the core capabilities of our Intraday Automation solution, the mobile app provides businesses the ability to deploy agent capabilities like schedule swap and overtime and time-off offers."

The Intraday Automation mobile app provides managers and supervisors with real-time alerts and notifications while they're on the floor, enabling them to effectively manage intraday operations while at the same time interacting with and developing their agents.

"This release is a tremendous milestone in terms of our ability to understand and quickly respond to the needs of the market," said Matt McConnell, CEO of Intradiem, in a statement. "By extending our capabilities to mobile devices, we're greatly expanding the value Intraday Automation delivers and opening up a whole new world of possibilities for our clients to transform their service delivery organizations."

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