Front Launches Custom Autopilot Agents

Today Front, a customer operations platform provider, is releasing a suite of features to give teams greater visibility and control across the customer lifecycle, bringing all of their agents together on one open platform.

Teams can create agents for specific jobs with Fron's newcustom Autopilot agents or bring in external agents built in-house or by other providers. Front provides the shared customer context, governance, and handoffs that keep them working together, and each new agent gets the relationship history from day one.

"One enterprise AI model won't rule us all, and companies shouldn't bet their strategies on a single provider," said Dan O'Connell, CEO of Front, in a statement. "They need the freedom to customize, build, and change their AI ecosystems without disrupting their teams' work. As models commoditize, agents multiply, and humans increasingly work alongside them, coordination becomes the real challenge, and operating with context will be paramount."

Front's custom Autopilot agents can be configured for each brand, team, and issue type, with their own skills, knowledge, and processes, and along with agents built elsewhere, they can follow company policies, take action across connected systems, and bring in a person when needed, with clear ownership and controls over what each agent can do.

Front's suite of new features includes the following:

• Autopilot, Front's native AI agent, now lets teams create custom agents tailored to their businesses and run powerful workflows built through plain-language Playbooks.
• External agents built with Claude, Codex, Sierra, and more connect directly into Front, bringing AI agents out of silos and keeping handoffs, approvals, and oversight in one place.
• Compass provides consistent governance across Autopilot and external agents, scoring AI-handled conversations, tracking quality and satisfaction over time, and pinpointing where agents need better guidance, knowledge, or processes. Teams can review the suggested fixes, make changes, and decide what to implement.
• Copilot, Front's AI assistant, automates recurring work on a schedule for account roundups, meeting preparation, and follow-up.
• New Account Management capabilities give teams a complete view of each customer, helping them spot churn risks, uncover expansion opportunities, and understand which accounts need attention next.