Fini Launches Agent Handshake

Fini, a customer support platform provider, has introduced Agent Handshake, a protocol to help support artificial intelligence agents communicate effectively with personal agents.

"Most businesses are still thinking about customer support in terms of human interactions. That framing is already behind. The agents are here, the volume is real, and the systems built for humans are not ready for them. That is exactly the problem Agent Handshake was built to solve," said Deepak Singla, CEO and co-founder of Fini, in a statement.

Fini's Agent Handshake detects personal agent traffic by message pattern and request speed and tags the conversation. It gives the same decision however a request is worded, using account data and written rules, and replies in a machine-readable format. Live Guardrails check every reply, Agent Handshake knows when to stop, and anything that moves money can go to a human.

"The businesses asking the right questions now: How does our support system behave when the customer is an AI? are the ones that will be ahead of the curve rather than chasing it," Singla added.