Filevine Introduces LOIS Voice Agents

Filevine today introduced LOIS Voice Agents, artificial intelligence agents that answer law firms' inbound calls, conduct intake using their own questions, and route each call based on who is calling. Every call lands in Lead Docket, Filevine's intake platform, with its recording, AI summary, and transcript attached to the lead.

LOIS Voice Agents answer calls, identify callers, and determine why they are calling, translating terms such as "I was hurt" or "I have money problems" into defined categories like motor vehicle accident or bankruptcy, to identify the practice area, confirm the caller is in an area the firm serves, then ask that practice area's intake questions.

After each call, the recording is transcribed, summarized, and scanned for details such as names, dates of birth, incident dates, police report numbers, and insurance carriers. Firms set the confidence level required for a call to attach automatically. Calls that fall short go to a review queue, where staff can confirm the match or assign the call to a different lead.

"Every firm says it's responsive. Then the phone rings during a deposition and nobody picks up," said Mike Anderson, chief product officer of Filevine, in a statement. "And when someone does answer, what the caller said ends up on a sticky note or nowhere. Email, texts, and documents have lived in firms' systems for years, but calls haven't. LOIS Voice Agents answer the call, ask the questions the firm would ask, and put the whole conversation where the team can find it."