• November 16, 2016

Enghouse Interactive Introduces Proactive Outbound Platform for Service Providers (POP4SP)

Enghouse Interactive today released its Proactive Outbound Platform for Service Provider (POP4SP) solution, a cloud-based multichannel outbound notification solution.

Built for multitenant environments, POP4SP allows service providers to offer  a complete notification solution to their clients as a service from the cloud or as an on-premises solution tailored to specific use cases.

"The myriad of notification scenarios within industries, such as security, healthcare, retail, education, collections, government, and in utility, financial, and emergency services, have created a timely opportunity for service providers to meet an escalating market demand," said Christoph Mosing, president of Enghouse Interactive, in a statement.

POP4SP also supports a wide range of real-time and batch integrations with enterprise applications, such as CRMs or contact center agent desktops. The browser-based interfaceallows both service providers and clients to set parameters and contacting controls.

At the core of the Proactive Outbound Platform for Service Provider solution is an outbound communications engine that directs the algorithms governing how many calls, emails, and texts to initiate, given the client's capacity or constraints. Clients configure key metrics around available agents, such as allowable time-to-contact ranges and/or abandoned call thresholds, and the POP4SP engine will calculate the outbound contact rate, with real-time feedback and updates.

"In the quest for stickiness with business end-users, POP4SP is undeniably valuable in enhancing the customer relationship via proactive communication," Mosing said.

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