• March 31, 2016

Crawford Launches QA in the Cloud

Crawford Technologies has launched QA in the Cloud, designed specifically for customer communications management (CCM) quality assurance. QA in the Cloud enables government and financial services, healthcare, insurance, and banking firms to test, identify, and prevent errors in customer-facing documents.

QA in the Cloud provides a fully automated secure testing platform and browser-based dashboard to assure the quality of important documents, such as bills, statements, notices, certificates, insurance policies, trade confirmations, tax receipts, correspondence, and other customer communications.

"Errors in customer documents can be costly in terms of damage control costs, litigation costs, fines, and customer confidence," said Ernie Crawford, CEO of Crawford Technologies, in a statement. "Organizations are searching for ways in which they can ensure the quality of their documents, while, at the same time, they are rushing to make rapid changes to meet customer expectations, competitive pressures, and regulatory demands."

QA in the Cloud supports a full menu of automated testing scenarios, including regression testing of new CCM software releases and patches, application design, and template changes for CCM components, boundary conditions, application program changes, validating migrations from one system to another, verification of document outsourcing/insourcing, user acceptance testing (UAT), rate table change testing, and initial application testing. It is compatible with all document composition software, all operating systems, all output formats, and document formats, including PDF and HTML. QA in the Cloud's architecture can facilitate custom components and verification programs.


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