• April 28, 2022

Cloudli Launches Call Screener for TalkNText

Cloudli Communications, a provider of voice, data and messaging solutions, launched a Call Screener feature as part of its TalkNText voice and Business Texting app so users can know who is calling and the reason for the call.

When the Call Screener feature is activated within the Cloudli app, callers are prompted to state their names and the reason for their calls via the Call Screener virtual assistant. The verbal response is transcribed and scanned in real time by the AI-powered assistant and presented to the Cloudli user for review. The user can then answer the call or decline and send it straight to voicemail.

Cloudli Call Screener includes contextual call information provided by KONTXT AI, which features a unique voice fingerprinting solution that combines audio spectrum analysis and speech patterns with natural language processing to help determine the intent of the caller. Cloudli Call Screener is not tied to a specific operating system or mobile carrier, enabling SMBs to implement Call Screener across iOS, Android and desktop devices.

Call Screener can be implemented for all inbound calls received through Cloudli TalkNText or activated only for calls that are not from contacts within users' address books.

"Small businesses face intense pressure in today's chaotic world, and time is one of the most precious resources SMBs have," said Gavin Macomber, president and CEO of Cloudli Communications, in a statement. "Cloudli's Call Screener lets small business owners take back control of their day by always knowing who's calling and why. We're proud to partner with RealNetworks to leverage contextual call information to provide AI-powered call screening across Cloudli's iOS, Android, and desktop apps."

"Cloudli's innovative SMB-tailored business communications solutions are a natural fit with RealNetworks' call screening technologies," said Michael Bordash, chief technology officer and general manager of KONTXT, in a statement. "At KONTXT, our mission is to bridge our experience in anti-spam/anti-fraud machine learning with proactive management of voice and text messages. Our unique AI approach provides an optimal experience for subscribers; our integration with Cloudli goes beyond simple phone number block lists and voice captcha, which are easily circumvented by criminals. KONTXT analyzes the voice and the intent of the human or robocaller and helps customers make a fast and accurate assessment to help protect their time and assets."

Cloudli TalkNText includes business texting, shared phone numbers, automated attendant, text auto-replies for missed calls and messages, business hour settings, and more.

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