• April 27, 2016

ClickSoftware Launches Click Field Service Edge

ClickSoftware, a provider of field service management solutions, today introduced Click Field Service Edge, a cloud-based, mobile workforce management platform for field service providers.

With patented artificial intelligence, Click Field Service Edge connects enterprise customers with automated real-time insight into field workforce performance.

"As a company that has successfully managed billions of service engagements and is exclusively focused on providing field service technology since creating the market, we know what it takes to help our customers always be a step ahead of the demand, not just move in lockstep with it," said Tom Heiser, CEO of ClickSoftware, in a statement. "We designed Click Field Service Edge to help prepare for the future and transform the business of customer field service operations from reactive to predictive."

Features of Click Field Service Edge include the following:

  • Real-time status updates, including location and estimated time of arrival;
  • Integrated tools and bi-directional communication, such as interactive appointment confirmation details;
  • Intuitive tools and a flexible user interface; and
  • Intelligent mobile efficiency that eliminates unnecessary data transfer on field devices to ensure that critical data is sent and received, even when connections are not optimal.

Click Field Service Edge is currently deployed with several customers, including Pacific Biodiesel and Southern Dock, a provider of commercial doors, loading dock equipment, and dock maintenance services.

"As a growing company, we needed a future-proof mobile workforce management solution that would fulfill our changing business needs while providing consistently great service to our customers," explained Katy Chandler, director at Southern Dock, in a statement. "The advanced capabilities, together with a great user experience and the flexibility of the configuration options, made [Click Field Service Edge] an easy choice for us."

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