Avtex Acquires Webfortis
Avtex, a customer experience technology deployment and consulting company, has acquired Webfortis, a Microsoft Dynamics CRM provider headquartered in San Francisco. Financial terms of the deal were not disclosed.
"We are very excited to join forces with Webfortis, which has built a great business around Microsoft Dynamics CRM and is recognized as the industry thought leader in CRM," said George Demou, CEO of Avtex, in a statement. "This acquisition is a good fit for both organizations, and it helps round out Avtex's vision of helping our customers achieve a ubiquitous approach to customer experience technologies. The acquisition will provide Avtex with additional resources, support and custom application development to further leverage the Microsoft Dynamics CRM platform."
"Avtex has a proven history of delivering exceptional customer experiences," said Marc Wolenik, CEO of Webfortis, in a statement. "This acquisition represents a strategic opportunity to expand and enhance the customer desire to have unified and intelligent engagements."
"Webfortis has a proven track record of enabling customer success in productive help desk, customer self-service, and employee self-service scenarios powered by Microsoft," added Bill Patterson, general manager of customer service at Microsoft, in a statement. "The additional focus on customer experience alongside the expertise in contact centers positions Avtex incredibly well to help businesses deliver the exceptional customer service critical to succeed in today's economy."
Avtex Acquires Integrated Access Solutions
Avtex expands its customer experience portfolio, as well as its geographic reach.