Altocloud Announces Predictive Communications Solution for Online Sales

Software startup Altocloud today announced $2 million seed funding and the commercial availability of its predictive communications platform for customer sales and engagement that combines machine learning with real-time communications.

The SaaS solution intelligently identifies the optimal online visitors and delivers tailored chat, voice, video, and content so customers get the information and help they need at exactly the right moment.

"There is a better route to digital customer engagement than yesterday's 1-800 numbers, random chat popups, and disjointed telephone conversations," noted Altocloud CEO Barry O'Sullivan in a statement. "Our platform enhances existing marketing and sales software so that companies doing business online can reach out to prospects at a time when they're most interested to drive increased sales."

Altocloud beta customers AppDynamics, ThinkHR, Moxi Works, and Smyths Toys use the platform to increase lead generation and enhance customer engagement.

"We are a digital business driving value through our digital and self-service channels. Altocloud predictive communications allows us to profile and engage prospects where they are—online—according to their personas and behaviors to improve customer experiences and sales conversion," said Steven Wastie, chief marketing officer at AppDynamics, in a statement.

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