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  • November 20, 2014

Altitude Software Updates uCI

Altitude Software, a provider of unified customer interaction solutions, has added new campaign optimization features to Altitude uCI 8, the latest major release of its customer interaction management suite.

Altitude uCI 8 helps contact centers manage and apply business intelligence in outbound services. Campaign creation, replication, and management are fast and intuitive. Contact center decision makers benefit from advanced functionality to analyze real-time data, change segmentation, and accelerate campaign returns. New management algorithms evaluate resources, tasks, skills, and compliance while using powerful predictive, power, and preview dialing solutions.

In a new world of transparency and interconnected people, companies should become highly proactive in their communications and more effective in anticipating issues and profiting from emerging opportunities in sales, marketing and customer service," said David Romero, chief marketing officer at Altitude Software, in a statement. "Key organizations worldwide are realizing great value from contact centers and achieving their goals in revenue generation, cost savings, and customer service differentiation by embracing intelligent customer engagement with Altitude Software solutions."

Altitude uCI 8 new campaign optimization features include the following:

  • Fast campaign creation;
  • Advanced contact management;
  • Improved performance with predictive, power and preview dialing;
  • Proactive customer service using Altitude Voice Portal;
  • Workforce optimization using Altitude Unified Desktop; and
  • Informed real-time decisions using Altitude Management Portal.

"Altitude uCI 8 enables intelligent customer engagement through contact automation, business intelligence, and innovative campaign management and reporting capabilities," Romero added. "We have a great track record of helping companies outperform competitors by delivering the right message at the right time, using the right channel for the right contact."

Altitude in March added real-time analytics to uCI 8.

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