3CLogic and IntelaCloud Partner on Contact Center and PBX Solution
3CLogic, a provider of inbound, outbound, and blended cloud-based contact center solutions, and IntelaCloud, a provider of cloud-based private branch exchange (PBX) technology, today announced their partnership to deliver an end-to-end PBX and contact center solution.
This partnership will yield a complete solution to address the needs of both contact center and back-office teams using 3CLogic's and IntelaCloud's single interconnected implementation. It will also help facilitate any migration efforts while allowing current internal businesses processes to remain intact without the need for two separate and disparate voice systems.
The combined offering will deliver significant benefits to businesses considering moving to the cloud but currently using PBX software for both internal communication needs and contact center operations. Among the advantages are the following:
- A single integrated solution for all voice-related needs;
- Improvements in business continuity through platform redundancy; and
- Seamless integration between corporate back-office and contact center operations.
"Cloud contact center solutions have gained broad adoption, yet we regularly see firms hesitate to upgrade one aspect of their business at the expense of leaving the other behind, and this partnership closes that gap," said Raj Sharma, CEO of 3CLogic, in a statement.
"IntelaCloud has had tremendous success in the voice world but is finding more and more customers are asking for contact center solutions. We are extremely excited about providing a cloud hosted PBX solution with 3Clogic, said Tim Hewitt CEO of IntelaCloud, in a statement. "We expect the partnership to be mutually beneficial for all as more and more businesses contemplate cloud for all their voice needs."