• January 14, 2015

3CLogic Adds Features to Address New TCPA Regulations

3CLogic has released an enhanced version of its Telephone Consumer Protection Act (TCPA)-compliant platform. The release is in response to the latest updates to TCPA regulations.

While TCPA regulations have long governed the manner in which consumers can be contacted, recent updates have extended the scope to prevent businesses from using advanced dialer solutions to contact individuals unless "prior expressed consent" has been given. To ensure compliance, 3CLogic's TCPA-friendly solution allows businesses to distinguish call campaigns between TCPA and non-TCPA projects.

Supervisors and agents can seamlessly transfer between TCPA and Non-TCPA enabled projects. When working with TCPA-enabled projects, outbound calls, including manual calling within the dialer, are prohibited but still display lead information for agent reference. Inbound calls can still be received regardless of the type of project an agent is assigned.

To ensure TCPA compliance, call handling features are restricted to the following categories: Save, Schedule, Result Code, and Finalize. 3CLogic's reporting framework, Athena, can still capture result codes for leads in TCPA-enabled projects for further analysis and reporting.

"While automatic telephony dialing systems still play a big role in both sales and customer service, the need to recognize and adapt to new TCPA policies is no less important," said Robert Killory, chief customer officer at 3CLogic, in a statement, "which is why we created a platform to help facilitate our customers' ability to remain compliant while still providing a leading contact center solution to meet the communication demands of today's consumer."

The monetary consequences for violating TCPA regulations can be significant, ranging between $500 and $1500 per instance depending on the extent of the violation.

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