What is your most important online self-service support issue today?
15% Increasing customer satisfaction
12% Reducing service and costs
1% Improving CSR productivity
2% Return on investment
67% All of the above
Which of the following is the most commonly used support channel by your customers today?
15% Web self-service
Source: iPhrase Technologies/CRM magazine Web seminar "Slash Customer Service Costs and Improve Customer Satisfaction"