Reports & Research

Customer Service Skimpflation: The Impact on Sales, Retention, and Loyalty

UJET

Elevating the Value of Self-Service with Data-Driven Automation

NICE

Contact Center Predictions for 2023 and Beyond

8x8

Conversational AI for Customer Service: 3 Systems You Need for Scaling Your Support Operations

Forethought

Using Conversational AI to Solve the Biggest Challenges for SaaS Customer Support Teams

Forethought

Piloting AI for Customer Support: A Beginner’s Guide to Preparing your Support Team for AI Adoption.

Forethought

Automating the Configure-Price-Quote Process to Drive Your Business Forward in CRM

Experlogix

4 Reasons Why Companies Using Salesforce Should Optimize their Document Processes with Document Automation

Experlogix

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media