Reports & Research

Frost & Sullivan - Integrating people, technology, and processes to drive effortless customer experiences

ServiceNow

Contact Center Trends to Watch in 2023

8x8

Your journey to the cloud

NICE

TM Forum Report: Telco revenue growth: taking it to the next level

ServiceNow

Reimagine Telecom: Discover stories of digital transformation

ServiceNow

Appledore Report: A new generation in inventory management

ServiceNow

Reimagine the enterprise customer experience and fuel growth

ServiceNow

IDC: Achieving excellence in service and customer experience in manufacturing

ServiceNow

Reimagine manufacturing: Discover stories of digital transformation

ServiceNow

Customer Operations for Dummies, ServiceNow Special Edition

ServiceNow

Secure your manufacturing OT with a single system of action

ServiceNow

Gatepoint Research Pulse Report - OT Security Strategies

ServiceNow

State of Initiatives in Manufacturing - Smart Industry Report

A ServiceNow Report from Smart Industry

Dräger creates a fast and secure customer service portal

ServiceNow

Gartner Report – The Essence of a Customer Experience Strategy

ServiceNow

Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation

ServiceNow

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

ServiceNow

Customer Experience: Best practices for connecting customer service resources

ServiceNow

Forrester TEI of ServiceNow Customer Service Management

ServiceNow

Gartner Report – The Essence of a Customer Experience Strategy

ServiceNow

The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences

ServiceNow

Customer Experience: Five best practices for connecting customer service resources

ServiceNow

Carrefour delivers great in-store experience

ServiceNow

Gartner Report - The Virtuous Circle of Collaboration With Augmented Reality in Field Service

ServiceNow

Inner Circle Guide VOC Contact Babel

NICE CXone

Chatbots Starter Guide

NICE CXone

The 3 Stages of Digital-First Customer Journey Excellence: Lessons from Innovators

NICE CXone

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media