Reports & Research

Defining the most important customer service KPIs

Dialpad

2022 Guide to Better CSAT Scores

Dialpad

The State of Artificial Intelligence in the Contact Center

UJET

How to Close the Customer Feedback Loop, and Open Up the Doors to CX Success

Concentrix

Create a Team of CX Heroes on Your Frontline, and Change the Fabric of Your Company’s Culture

Concentrix

Customer Experience: 2030 Vision Report

8x8

Improve Contact Center Performance with Enlighten AI for Customer Satisfaction

NICE

Contact Center Predictions for 2023 and Beyond

8x8

The secret to frictionless interactions and happier customers

NICE CXone

New eBook shares 14 innovative personalization ideas for the digital-first customer

NICE CXone

New eBook explores frictionless customer experience and points the way forward

NICE CXone

I Know We Need a New Document Automation Process, But...[eBook]

Experlogix

I Know We Need a New CPQ System, But...[eBook]

Experlogix

The Total Economic Impact™ Of ServiceNow Customer Service Management – Infographic

ServiceNow

Integrating People, Technology, and Processes to Drive Effortless Customer Experiences

ServiceNow

Leadership Trends Report: Customer Experience

A 2022-2025 Roadmap for Effortless Experience and Complete Integration

Effortless experience: How to deliver fast, friction-free customer service

ServiceNow

Harnessing the whole organization to create a better customer experience

ServiceNow

4 ways to turn field service customers into fans

ServiceNow

Market Overview - Constellation report: Field Service Management Tools - Reshaping Customer Experience for real and virtual fields

ServiceNow

How Augmented Reality Is Shaping the Future of In-Person Service

ServiceNow

Customer Service Skimpflation: The Impact on Sales, Retention, and Loyalty

UJET

Automating the Configure-Price-Quote Process to Drive Your Business Forward in CRM

Experlogix

4 Reasons Why Companies Using Salesforce Should Optimize their Document Processes with Document Automation

Experlogix

New Research Report:

Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond

Produced by Unisphere Research and CRM Media