Reports & Research

The Future of Sales in 2025: A Gartner Trend Insight Report

Freshworks

Drive Conversational Experiences For A Future Ready Customer Support Strategy

Intercom

Digital Channel Management for NICE Workforce Management

NICE

Total Economic Impact of NICE Workforce Management

NICE

AI-Enhanced Soft Skills: The Key to Superior Customer Engagement

Cogito

How to Make Every Survey a Top Customer Experience

Concentrix

New Research – Coupons and Gift Cards for Dealing with Angry Customers

CodeBroker

4 Reasons Why Companies Using Salesforce Should Optimize their Document Processes with Xpertdoc

Xpertdoc

6 reasons customers hate your chat: and how to fix it

Khoros

Salesforce Integration for Analytics, Data Warehousing, and Automation

CData Software

Customer Operations for Dummies, ServiceNow Special Edition

ServiceNow

Analyst Report: CCW Special Report: Service Continuity & Connectivity

ServiceNow

Proactively address issues to create superior customer experiences

ServiceNow

CCW Market Study – Future of the Contact Center: A Forecast

ServiceNow

Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management

ServiceNow

Drive customer loyalty with connected digital workflows

ServiceNow

Customer Workflows Book of Knowledge

ServiceNow

Customer Operations: 6 best practices for connecting customer service resources

ServiceNow

Customer Engagement: How to expand capacity for whatever comes next

ServiceNow

2020 Gartner Magic Quadrant CRM for Customer Engagement Center

ServiceNow

Supercharging customer service: Reimagining the operator experience at Grocery Outlet

ServiceNow

Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs

ServiceNow

Evolving your customer journeys to the next normal

ServiceNow

Make Journey Mapping Your Secret to Outstanding Customer Service

ServiceNow

Increase field service safety and reduce costs with augmented reality

ServiceNow

From Collected to Connected: 5 ways to unlock your IoT potential to revolutionize Your Field Service

ServiceNow

Verdantix - Smart Innovators: Field Service Management Software

ServiceNow

Forrester Consulting Study: The Total Economic Impact™ Of ServiceNow Field Service Management

ServiceNow

Forbes - Field Service On The Edge

ServiceNow

Forbes - Power of the platform: Using IoT data to drive customer satisfaction

ServiceNow

Maximize uptime and streamline maintenance with ServiceNow

ServiceNow

Knowledge2020 Digital Experience - Field Service Spotlights

ServiceNow