CRM on Twitter: May 2009
How have retailers fared in the twitterverse?
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For the rest of the May 2009 issue of CRM magazine, please click here.

Retailers have certainly had a rough go of it, to say the least (see this month’s cover story, “Selling Out”). With that in mind, we thought we’d take a look at how a handful of them have fared in the twitterverse. As for us, CRM magazine’s now at www.twitter.com/CRM and you can find our live-twittering and blogposts at www.twitter.com/destinationCRM.

We’ll be monitoring both, of course, but to reach us directly, start your tweet with @CRM.

@HomeDepot [“Sarah,” of Corporate Communications]:
@tarvardian saw your tweet, great to hear about the customer service in that store, mind if I ask which Home Depot u visited?

@drugstoredotcom:
@heatherwr engagement has been good so far & we’re learning things along the way. looking forward to seeing which promo ultimate wins.

@nordstrom:
Don’t miss Shoes Free Shipping! Enjoy free shipping on your entire online order w/ any shoe purchase[...]

@LandsEndChat:
Soggy shoes are a thing of the past. $5 off of Lands’ End Water Shoes almost is too. The Find ends today. http://tinyurl.com/wtrshoes

@BestBuyCMO [retailer’s CMO, Barry Judge]:
I believe Best Buy’s prices are as good or better than Walmart’s every day. Do people know that? Believe that? Care?

@toysrus:
We have a new look to our homepage, please let us know what you think by visiting http://www.toysrus.com and clicking on “Rate this page”

Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationcrm.com/subscribe/.

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