Entellium's crisis played out on Twitter, live.
For the rest of the December 2008 issue of CRM magazine please click here
Vendors and users both now have an unprecedented degree of control over what a CRM application can look like. How should that power be used?
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
The twitterverse opens up on open-source CRM.
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
The vendor delivers Usability Release 2006, the latest update of its on-demand CRM suite, and is getting set to release Rave CRM, a sales optimization application featuring offline synchronization.
We can learn a lot from our pastimes...or not.
The company releases a wireless SFA product based on new smart-client technology, not a Web browser, and upgrades its hosted suite.
In alphabetical order, the winners are...
An upgrade to the company's suite of CRM and sales force automation software aims to extend the relationship between sales and technology.
As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
The vendor launches two new products for its Rave suite aimed at "true" small businesses, and hooks up with Boomi as an integration partner.
CRM is all over this year's awards for programming excellence.
Some recent tweets about CRM software.
The Herald: Paul Greenberg -- chief customer officer, BPT Partners; president, The 56 Group.
Getting customers all a-twitter.
Some things don't change: The continuing trend toward "SFA plus something more" is accelerating, and Salesforce.com takes the title once again.
Customer experience tales across the Twitterverse.
An update to the ongoing story of Entellium's self-destruction.
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
What happened at Entellium, and what it means for businesses.
So speak softly and carry just 140 characters.
Government 2.0 comes to the Twitterverse.
Customer service tweeps speak for themselves.
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
How have retailers fared in the twitterverse?
Social media thought leaders, twittering about social media.
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
What does the Twittersphere think of Salesforce.com?