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 WEDNESDAY, JANUARY 30 - 11 AM PT / 2 PM ET
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There has been a huge investment by enterprises in real-time analytics over the past year, and with good reason—organizations are significantly increasing customer retention and loyalty, gaining new customers, and increasing revenue as a result of integrating customer analytics into their operations.
Join us on this webinar and hear experts from RedPoint Global and Nuance discuss how analytics can help you reach your strategic goals and differentiate your company with continuous CX improvement.
On this webcast, you will learn:
 -- The guiding principles for real-time customer engagement
-- How to leverage customer data to deliver real-time experiences
-- How to deliver next best actions with data-driven decision making
-- How interaction analytics can deliver great CX, improve agent efficiency, and minimize organizational risk/compliance
-- How progressive companies are applying the insights uncovered by analytics to solve previously unknown challenges
-- How analytics and AI can enable brands to understand customer intent and provide agent prompts, resulting in better customer interactions in real time
Simply enter your email in the boxto attend the webinar "Real-Time Analytics for Better Customer Experiences and More Loyal Customers."
Audio is streamed over the Internet, so turn up your computer speakers! |
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| PRESENTERS |
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Patrick Tripp
VP Product Strategy
RedPoint Global |
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Matt Ellis
Director, Professional Services
Nuance |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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