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 WEDNESDAY, OCTOBER 9 - 11 AM PT / 2 PM ET
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Customer journey mapping and subsequent customer journey analytics are essential to building customer paths that allow flexibility for exceptions but efficiency for the masses. Efficient and friction-free customer journeys are the key to creating engaged customers who last a lifetime.
Join our expert panelists from NICE and Neustar and learn how to create efficient customer journeys even for the most complex situations.
On this webcast, you will learn:
 -- Lessons from independent research firm, Current State of Outbound Calling study
-- How trusted call solutions may hold the key to restoring customer trust in outbound voice
-- Why current solutions fail to address threats like blocked calls and spam tagging
-- The essential guide to creating efficient customer journeys
-- The customer story using journey analytics
-- How to measure CX quality to shape effortless experiences
-- How to predict the next steps of the journey
Register Now to attend the webinar "Creating Efficient Customer Journeys."
Audio is streamed over the Internet, so turn up your computer speakers! |
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| PRESENTERS |
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Ken Brisco
Product Marketing Manager
NICE Nexidia |
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Jason Lord
Senior Product Marketing Director
Risk Solutions
Neustar |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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