April 9-11, 2018 | Renaissance Washington DC Hotel


Volker Hildebrand

Volker Hildebrand
Global Vice President
SAP Hybris

Dr. Volker Hildebrand is Global Vice President at SAP Hybris and author of “The Customer Experience Edge”. Volker has more than two decades of experience in CRM and eCommerce and held various leadership positions at SAP. He is a widely recognized expert, thought leader, researcher, author, and keynote speaker on Customer Experience.

CRM Evolution 2018

Tuesday, April 10, 2018

3:00 p.m. - 3:45 p.m. Solution Sessions
11:45 a.m. - 12:30 p.m. C202: Which Technology Will Be Most Disruptive to CRM by 2020? The Vendors Weigh In

CRM Evolution 2010

Monday, August 2, 2010

2:15 p.m. - 3:00 p.m. C103: CRM Solution Sessions

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