April 9-11, 2018 | Renaissance Washington DC Hotel



The Customer Solutions Expo combines the CRM Evolution, Smart Customer Service, and SpeechTEK showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The 2018 Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included with all registration pass options. 

See the full list of companies you can meet with at this year's Customer Solutions Expo here.

Expo Hours  

Monday, April 9 | 5:00 p.m. - 7:00 p.m.
Grand Opening Reception 

Tuesday, April 10 | 10:00 a.m. - 4:30 p.m. 

Wednesday, April 11 | 10:00 a.m. - 1:00 p.m.   

Diamond Sponsor

Booth 301


Convergys' Customer Interaction Technologies offer channel and technology-agnostic solutions that fit seamlessly into client environments, regardless of infrastructure. In addition, our outcome-based delivery model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics.

Platinum Sponsors


SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. www.sap.com


Booth 105


X2CRM delivers an enterprise CRM and marketing automation platform that’s powerful, compact, customizable, and easy to use. Unlike other solutions, X2CRM is built on a unified code base that includes sales, marketing, and customer service modules. This all-in-one approach, combined with multiple deployment options, provides unparalleled flexibility and functionality. 

Gold Sponsors

Booth 104


Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, WFM, social media platforms and other sources, vastly improving visibility into the customer journey. This omni-channel insight helps businesses understand and manage their customer and agent experiences.

Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Aspect’s robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike.

Booth 108


Bpm'online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. 

Dynamic Consultants Group offers a wide range of Microsoft platform services such as Dynamics 365, Office 365, and Azure to provide development and implementation services that your company may need, without the cost of hiring additional staff. We work with your business to meet your changing technology needs.

ISS Solutions is a managed services provider with over 45 years of experience. Our service desk team handles nearly half a million incidents each year, directly supporting the success of our customers.  We optimize deployment of enterprise solutions, including Ivanti Service Manager and License Optimizer, tailoring to your needs.

At Plus+, we understand CRM is a business strategy that is reinforced and supported by software. We take the time to understand your critical business issues before proposing a solution. Whether you are looking at Salesforce, Microsoft, Sugar or Infor, we can help you compare and implement your CRM system.

Booth 100

UpCurve Cloud

UpCurve Cloud, the #1 Global Partner of SugarCRM provides businesses with a full suite of products and services that support stronger growth, increased productivity and company-wide efficiency including CRM software and integration, marketing automation, cloud solutions, voice and email communication offerings. Visit our booth to learn more.

Booth 102

Vonage Business

Vonage is a leading provider of cloud communications services for business. Vonage transforms the way people work and businesses operate through a portfolio of cloud-based communications solutions that enable internal collaboration among employees, while also keeping companies closely connected with their customers, across any mode of communication, on any device.

Corporate Sponsor

Medallia for Digital helps companies capture customer feedback across emerging web and mobile channels, engage customers with compelling digital experiences and keep pace with customers’ constantly changing behaviors. Medallia for Digital is a native component of the Medallia platform - a leading Customer Experience Management SaaS company, which is trusted by some of the world’s top brands. Learn more at www.medallia.com/digital

Exhibiting Companies

Booth TBD

ISM, Inc.

Founded in 1985, ISM Inc. provides strategic advisory services to organizations planning and implementing CRM and Real-Time CRM initiatives.

Co-Located With

Diamond Sponsor

Platinum Sponsors

Gold Sponsors

Corporate Sponsor

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors